Terms & Conditions

1. Purpose and scope

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Télé Leysin Col des Mosses La Lécherette SA (hereinafter “the Company”) and its customers, whether individuals or companies, for the purchase of ski passes, ski lift tickets, catering, tickets for the tobogganing park, as well as for the organization of seminars and company outings. The GTC apply without geographical restriction.

2. Products and services offered

The Company offers online or at the ticket office the sale of ski passes, lift tickets, tickets for the tobogganing park, as well as reservations for catering and the organization of corporate events.

3. Orders, reservations, and confirmation

Orders placed online or by email are considered final upon receipt of written or electronic confirmation. For orders placed by telephone, verbal confirmation constitutes acceptance.

4. Prices and payment terms

The prices displayed include VAT at a rate of 8.1%. Payment is required at the time of ordering and can be made by credit card, Twint, or cash.

5. Delivery and collection

No delivery service is offered. Products purchased online or at the checkout are handed over directly to the customer.

6. Right of withdrawal and refunds

Purchases are non-refundable except in exceptional circumstances (e.g. bad weather). In the event of a refund, the costs shall be borne by the Company.

7. Cancellations and changes

The Company reserves the right to modify or cancel an order, service, or event for legitimate reasons. Any changes will be communicated to the customer as soon as possible.

8. Liability

The Company cannot be held liable for any direct or indirect damage related to the use of products or services, nor for any interruption of service.

9. Protection of personal data

The Company collects and processes personal data in accordance with Swiss law (FADP) and the GDPR. The data is used for management, communication, marketing, and traffic analysis purposes.

10. Scope and purpose of the collection, processing, and use of personal data

Data is collected when visiting the website, subscribing to the newsletter, using mobile applications, as well as when billing, ordering, or making reservations with third parties.

11. Use of a CRM (SPOTLIO software)

Customer data is managed via the CRM software provided by SPOTLIO, which is used to improve customer relations, track orders, and personalize offers.

12. Use of your data for advertising purposes

Creation of user profiles

We personalize advertising communications based on purchasing habits.

Re-Targeting

Advertising retargeting techniques may be used to offer you tailored offers.

Transfer of data to third parties

We do not share your data with third parties, except where legally required or in exceptional cases.

Transfer of personal data abroad

Data may be transferred to the United States or the European Union with adequate safeguards.

Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized use, loss, or alteration. Our employees and service providers are subject to strict confidentiality obligations.

Cookies

We use different types of cookies, including tracking, analytics, and third-party cookies, with an information banner for consent.

Tracking tools

We use Google Analytics and Meta pixels to analyze traffic and improve our services.

Social Media Plug-Ins

Our digital media may contain social media plug-ins that allow direct interaction with these platforms.

13. Intellectual property

The content of our digital and printed media is protected by copyright. Any reproduction, in whole or in part, is prohibited without express authorization.

14. No warranty

Although the Company makes every effort to ensure the reliability of the information, it cannot guarantee its accuracy or completeness. Nor does the Company guarantee that there will be no service interruptions or viruses.

15. Limitation of liability

The Company declines all responsibility for direct or indirect damage related to access to or use of digital media, as well as for links to other sites.

16. Connection to other websites

Our digital media may contain links to third-party sites. We have no control over their content and cannot be held responsible for the risks associated with viewing them.